Frequently Asked Questions

It's only natural to have some questions before you book your perfect Touralux trip.  We've answered the most asked ones below.  This way, you can understand more about who we are, what we do, and what we stand for.  

Book With Confidence

Touralux's approach to fully customized, tailor-made travel extends to our flexibility in making alterations to your itinerary. Beyond our standard terms and conditions, which give you peace of mind and financial security, we go further to work with you to determine the best balance between your need for flexibility and the specific policies of the elements we combine to create the perfect trip. When we present you with a quotation, in addition to the deposit terms and payments schedule, we will also explain how flexible the itinerary can be.  For example:

  •     Could you postpone the trip to another date at no penalty?

  •     Could you opt to change destinations entirely to another country, or a different route within the same country?

  •     Could you cancel the booking entirely and apply the deposit paid as a credit toward a future trip?

This will change based on the specifics of your trip. Still, we will always give you transparency around the terms of your specific proposal - for example, a particular safari lodge may require a non-refundable deposit, which would then be forfeited if you decided to stay at an alternative property.  Or a guide or activity provider might offer fully refundable conditions until a certain number of days before travel.  

 

Before you boo, you will be presented with terms and conditions for each component to help design an inspiring trip that you are comfortable and secure with. The cost to postpone or reroute a trip would only go up if you were traveling at a more expensive time of year, upgrading an element that had an associated price increase. It could be a higher airfare or room category or forfeiting a deposit to a property you no longer wished to visit, as an example. We pride ourselves on our highly personalized service and are used to working with clients to make changes to their itineraries up to the moment before departure.


How To Contact US

If you have any questions or concerns regarding your travel arrangements, please contact your Touralux Travel Concierge, who will be happy to assist or send any question to info@touralux.com, an inbox we are continually monitoring.


Further Information

For any further information or FAQ regarding our response during coronavirus, please read our Coronavirus update.
 

Coronavirus Update

OUR APPROACH

 

The emergence of the Covid-19 virus and the encompassing press coverage has understandably generated questions and concerns around planning travel when the virus is still spreading, and official government travel advice continues to change.

As a highly personalized and service-driven company, Touralux is keen to support all our clients in helping you to make the best possible decisions around your travel plans. Every client’s situation is different, and so we always make recommendations on a case-by-case basis. Still, the below gives some general guidelines of how we are managing the Covid-19 condition:

We are closely monitoring and managing this situation as it evolves. We receive daily updates from our local contacts in-country and carefully review any news and official changes in travel advice from the US State Department into destinations we operate.


Should official travel advice change to recommend against travel to your chosen destination, we will work actively with you to reroute or reschedule your itinerary. Once again, with Touralux, you will have a personal contact to speak with about your plans; and our 24/7 emergency number while you are traveling. We are actively communicating any changes in travel advice for clients due to depart within 90 days. We are always available to speak about any concerns or questions you may have, regardless of when or where you may be traveling.


Despite the extensive news coverage around travel disruptions, most of our clients are continuing to travel as planned and are experiencing no interruptions to their itineraries.


As always, our primary priority is the health, wellbeing, and happiness of our clients and staff, and we will continue to take any action necessary to support those traveling with us as fully as possible.


Useful Links

Please check the latest Government travel advice: US State Dept travel advice.


How To Contact Us

If you have any questions or concerns regarding your travel arrangements, please contact your Touralux Travel Expert, who will be happy to assist or send any question to info@touralux.com, an inbox we are continually monitoring.